Goldcar told me to buy its insurance policy or I’d get no car keys

We had already bought our own but we feared getting stranded if we didn’t payI used Expedia to book a flight to Spain and a car rental...

Desperately seeking Prince Philip’s fantasy car insurer

British values | Duke of Edinburgh | Engagement rings | Personal anniversaries | Men shavingThe most shocking comment to feature in the Ofsted report of one “inadequate”...

RAC accused of hiding 37% rise in cost of breakdown cover

Policy renewal letter did not mention annual premium increase, says one customer, despite it being mandatory The RAC has been accused of sending out breakdown cover renewal letters with...

Why is my insurance more due to other drivers’ mistakes?

I have a clean licence and big no claims – but my premium has gone up to nearly £2,000A driver, who was on the phone, hit my...

Why are insurers still turning away LGBT customers?

Companies routinely reject applicants with Aids or who are HIV-positive – it’s time for changeWhich is the least likely group to buy insurance? Twenty-five-year-olds on a stag...

Aviva vows end to car and home insurance loyalty rip-off

UK’s biggest insurer promises loyal policyholders will get same deal as new customersBritain’s biggest insurer, Aviva, is promising to give loyal car and home insurance customers the same...

My nightmare before Christmas in three words: ‘health insurance renewal’

For Americans, tis the season to conduct a grim survey of booby-trapped rip-offs masquerading as insurance ‘options’New York sparkles in winter sunshine, the Christmas playlist is on...

Why won’t our insurance pay out for a fault in building work?

The builder went bust before fixing the problem, but our policy covered that eventualityWe built a £49,000 annexe three years ago. Last year we found some bubbling in...

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